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How do I return an item?

Return Policy

Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Please contact customer service for more information on returning an item. Thank you.

Two Year Limited Warranty: Magic in the Sky is proud to stand behind our product. In the event you receive a strand that fails during the first twelve months from purchase we will replace it free of charge. During the thirteenth to twenty-forth month you will receive a 50% credit towards the purchase of new strands at the current price. Replacement will only be made on defective strands. Stands damaged from customer electrical surge/overload, installation, or misuse is not covered under this warranty. Magic in the Sky may request customer return failed strand for inspection before a replacement is issued.

Magic in the Sky LLC
26926 Hardy Run
Boerne, TX 78015